Helicon Technology » call-center http://www.helicontechnology.com/helicon Helicon Technology Website Sun, 23 May 2010 13:11:54 +0000 en hourly 1 http://wordpress.org/?v=3.2.1 Call Center http://www.helicontechnology.com/helicon/call-center http://www.helicontechnology.com/helicon/call-center#comments Tue, 23 Mar 2010 15:00:58 +0000 admin http://174.121.76.51/~helicon/helicon/?p=6 Helicon’s product include all the features a client needs to operate efficiently.

In powering up communications, Helicon employs an extensive open work space with work stations that are equipped with computers, headsets connected to a telecom switch, and a number of supervisor workstations.

    For Outbound Call Support

  • VoIP Connectivity • Predictive Dialer (optional)
  • Voice Recording • Quality Monitoring • Call Scripting
  • Dialer (a hosted service
    For Inbound Call Support

  • Interactive Voice Response Systems
  • Automatic Call Distribution • Voice Recording
  • VoIP Connectivity • Quality Monitoring
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