Helicon’s product include all the features a client needs to operate efficiently.

In powering up communications, Helicon employs an extensive open work space with work stations that are equipped with computers, headsets connected to a telecom switch, and a number of supervisor workstations.

For Outbound Call Support
• VoIP Connectivity • Predictive Dialer (optional)
• Voice Recording • Quality Monitoring • Call Scripting
• Dialer (a hosted service

For Inbound Call Support
• Interactive Voice Response Systems
• Automatic Call Distribution • Voice Recording
• VoIP Connectivity • Quality Monitoring