| Manpower is an optional resource that Helicon can provide. Through the company’s Workforce Management Process and Tools, supervisors are empowered to manage workforce resources efficiently and according to business demands. |
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| STAFFING REQUIREMENTS Does staffing forecasts and determines call volume based on historical data gathered from operations. |
| RESOURCE SCHEDULING Easily generates schedules based on a client’s requirements on shifts, working hours, breaks and/or meals in between work, vacations and other days off. |
MANAGEMENT OF DAY-TO-DAY OPERATIONS Compares existing plans against actual real time performance of staff/agents and asses the staff’s/agents’ level of adherence to the given schedules |
| PERFORMANCE REVIEW Evaluates plan accuracy and adapts and fine-tunes future plans based on actual data gathered from operations. |
Workforce Management
Helicon Technology is not just a customer care center or traditional call center, but a leader in customer management and business process outsourcing solutions with extensive experience across diverse markets.