Wide Area Network Service
The Wide Area Network (WAN) Service offers client-wide IP data communications connectivity at commercially available data rates to any authorized government entity. WAN service connects your Local Area Network (LAN) to other resources affiliated with your organization, to the Internet, or areas in between. HELICON will provide consultation to aid in the selection of data services.
Service implementation
- Consultation regarding service options and network configurations
- All required activities to complete service installation within 60 days
- Fully managed service including the customer premise equipment
- 24 x 7 monitoring and management via HELICON Network Operations and the HELICON Service Desk
- Best effort bandwidth
Service components
- Redundant core network infrastructure
- Redundant high capacity access to the Internet
- All equipment required to interface service with customer LAN
- IP addresses for each device
- Domain Name Service
Service options
- Various access methods and technologies, such as Ethernet, ATM, Frame Relay, and Broadband
- Various speeds and guaranteed rates (64Kbps – 100Mbps)
- High availability
- Prioritization of traffic through Quality of Service
- Agency specific virtual network(s)
- Enterprise Services Access Point (ESAP)
- Centrally managed secure access for all ingress/egress traffic (Enterprise Services Access Point [ESAP]
Service Support WAN Service follows the response and resolution times described in the Priority Model (See Global Service Levels), with the exception of those services delivered via broadband technologies. Vendor support for these technologies varies, preventing HELICON from meeting the target resolution times. Therefore, the response and resolution times for incidents for broadband services will correspond to a Low Priority. Click here for additional information regarding Broadband Vendor Support.