Local Area Network Service
LAN Services provides local area network infrastructure within a building or campus environment enabling data communication among local computing and printing resources within an organization. These services support the infrastructure components and resources beginning where the end device connects into a wall plate. The service includes equipment and technology upgrades, as appropriate, maintenance, configurations, administration, and support of network infrastructure in an agency.
Customers of this service must also subscribe to the HELICON Wide Area Network (WAN) Service.
Service capability
- Reliable Ethernet wired LAN connectivity
- Compliance with client IT policies and standards
- Ownership of the entire infrastructure life cycle
- Predictable monthly cost
Service components
- Network equipment to enable Internet Protocol (IP) communications among local devices
- Management of structured cabling between end devices and network equipment
- Network segmentation, as required
- Administration including standard moves, adds and changes (MAC) requests
Service implementation and support
- Network assessment and design
- Consultation regarding service options and network configurations
- Service delivery in 30 to 45 days, upon successful completion of assessment and design activities Additional structured cabling and equipment requirements may delay service delivery
- Support 24 x 7 via HELICON Network Operations and the HELICON Service Desk
Life cycle support
- Operational support includes production support as well as maintenance
Product support services
- 24 x 7 support via the HELICON Service Desk
- Proactive monitoring of the infrastructure 24 x 7 via remote management tools
- Maintaining the appropriate level of response times and spare inventory to support availability
Maintenance services
- 24 x 7 support via the HELICON Service Desk
- Planning and conducting preventative, routine maintenance updates to the infrastructure to sustain continuous operability
- Applying updates, releases, patches, and fixes as appropriate and as recommended by vendors
- Coordinating change management with customer contacts, including negotiation to determine times required for planned outages