Database Services
Database Services ensures that customer databases are protected and monitored by establishing backup and recovery procedures, providing a secure database environment, and monitoring database performance. Database software support for Microsoft SQL Server, Oracle, DB2, IMS, and VSAM is available for any release currently supported by the database vendor or installed in the HELICON environment.
Services provided with the standard database support package
- Initial database software installation, including configuration and verification as required
- Performance of daily or weekly backups to disk, as requested by customer
- Management and monitoring of disk space
- Database restoration, as needed
- Rebuilding of database indexes, as required
- A primary and secondary on-call staff member to respond to alerts and customer issues as defined by the level of customer support
Other service options available, depending on database software
- Replication
- Clustering
- Real application clustering
- Data conversion/migration assistance
- Database consultations – SQL query tuning
Database Services do not include application or application database support